TERMS AND CONDITIONS
YOUR ACCEPTANCE OF THIS AGREEMENT :
This is an agreement between you AIRCALL INFOTELL PVT. LTD. and (“you” or “your”)/(“we,” or “our”) that governs your use of the AIRCALL INFOTELL PVT. LTD. Web site (“Site” or “Web site”). When you access or use the Site in any way you agree to be bound by these Terms and Conditions (“Terms”).
CHANGES :
We may periodically change the Terms and the Site without notice, and you are responsible for checking these Terms periodically for revisions. All amended Terms become effective upon our posting to the Site, and any use of the site after such revisions have been posted signifies your consent to the changes.
HOW YOU MAY USE OUR MATERIALS :
We use a diverse range of information, text, photographs, designs, graphics, images, sound and video recordings, animation and other materials and effects on the www.aircall.in Web site. We provide the information, content or advertisements (which we collectively call the “Materials”) on the www.aircall.in site FOR YOUR PERSONAL, NON-COMMERCIAL USE ONLY.
While every attempt has been made to ascertain the authenticity of the site content, AIRCALL INFOTELL PVT. LTD. is not liable for any kind of damages, losses or action arising directly or indirectly, due to access and/or use of the site content including but not limited to site content based decisions resulting in loss of data, revenue, profits, property, infection by viruses etc.
Accordingly, You may view, use, copy, and distribute the Materials found on www.aircall.in Web sites for internal, noncommercial, informational purposes only. You are prohibited from data mining, scraping, crawling, or using any process or processes that send automated queries to the AIRCALL Web site. You may not use the www.aircall.in Web sites to compile a collection of listings, including a competing listing product or service. You may not use the Site or any Materials for any unsolicited commercial e-mail. Except as authorised in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the Materials or the products, services, processes or technology described therein. All such rights are retained by AIRCALL INFOTELL PVT. LTD., its subsidiaries, parent companies, and/ or any third party owner of such rights
HOW YOU MAY USE OUR MARKS :
The AIRCALL INFOTELL PVT. LTD. and www.aircall.in company names and logos and all related products and service names, design marks and slogans and service marks owned by and used under license from AIRCALL INFOTELL PVT. LTD. or its wholly-owned subsidiaries. All other service marks herein are the property of their respective owners. All copies that you make of the Materials on this site must bear any copyright, or other proprietary notice located on the respective site that pertains to the material being copied. You are not authorised to use any AIRCALL INFOTELL PVT. LTD. name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of AIRCALL INFOTELL PVT. LTD. Requests for authorisation should be made to infoproperty@aircall.in
HOW WE MAY USE INFORMATION YOU PROVIDE TO US :
Do not send us any confidential or proprietary information. Except for any personally identifiable information that we agree to keep confidential as provided in our Privacy Policy, any material, including, but not limited to any feedback, data, answers, questions, comments, suggestions, ideas or the like, which you send to us will be treated as being non-confidential and non proprietary. We assume no obligation to protect confidential or proprietary information (other than personally identifiable information) from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how or techniques contained in information that you send us for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services incorporating such information.
PRIVACY POLICY :
AIRCALL INFOTELL PVT. LTD. is committed to protecting the privacy and confidentiality of any personal information that it may request and receive from its clients, business partners and other users of the Website. To read our privacy policy statement regarding such personal information please refer PRIVACY POLICY.
CONTENT DISCLAIMER :
AIRCALL INFOTELL PVT. LTD. provided and created by advertisers, content partners, software developers, publishers, marketing agents, employees, users, resellers and other third parties. While every attempt has been made to ascertain the authenticity of the content on the site or Website www.aircall.in has no control over the accuracy of such information on our pages, and material on the site or Website www.aircall.in may include technical inaccuracies or typographical errors, and we make no guarantees, nor can we be responsible for any such information, including its authenticity, currency, content, quality, copyright compliance or legality, or any resulting loss or damage. Further, we are not liable for any kind of damages, losses or action arising directly or indirectly, due to access and/or use of the content on the site / Website content including but not limited to content based decisions resulting in loss of data, revenue, profits, property, infection by viruses etc. All of the data on Products and Promotions including but not limited to, the prices and the availability of any product or service or any feature thereof, is subject to change without notice by the party providing the Product or Promotion. You should use discretion while using site / Website or browsing the Internet.
AIRCALL INFOTELL PVT. LTD. reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Sites or web Sites. Where appropriate, we will endeavour to update information listed on the Sites or Web site on a timely basis, but shall not be liable for any inaccuracies. All rights, title and interest including copyrights in respect of the domain name and site or website content hosted on the site or Website are reserved with AIRCALL INFOTELL PVT. LTD. Users are permitted to read, print or download text, data and/or graphics from the site or Website for their personal use only. Unauthorised access, reproduction, redistribution, transmission and/or dealing with any information contained in the Media in any other manner, either in whole or in part, are strictly prohibited, failing which strict legal action will be initiated against such users Links to external Internet sites may be provided within the content on the Site or Website as a convenience to users. The listing of an external site does not imply endorsement of the site by www.aircall.in or its affiliates AIRCALL INFOTELL PVT. LTD. does not make any representations regarding the availability and performance of its site or Web site or any of the sites or Web sites to which we provide links. When you click on advertiser banners, sponsor links, or other external links from the Site or Web sites, your browser automatically may direct you to a new browser window that is not hosted or controlled by www.aircall.in AIRCALL INFOTELL PVT. LTD. and its affiliates are not responsible for the content, functionality, authenticity or technological safety of these external sites. We reserve the right to disable links to or from third-party sites to our Site or web Site, although we are under no obligation to do so. This right to disable links includes links to or from advertisers, sponsors, and content partners that may use our Marks as part of a co-branding relationship. Some external links may produce information that some people find objectionable, inappropriate, or offensive. We are not responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any externally linked Web sites. We do not fully screen or investigate business listing Web sites before or after including them in directory listings that become part of the Materials on our Site or website , and we make no representation and assume no responsibility concerning the content that third parties submit to become listed in any of these directories. All those sections in the site or Website that invite reader participation will contain views, opinion, suggestion, comments and other information provided by the general public, and AIRCALL INFOTELL PVT. LTD. will at no point of time be responsible for the accuracy or correctness of such information. AIRCALL INFOTELL PVT. LTD. the absolute right to accept/reject information from readers and/or advertisements from advertisers and impose/relax site or Website access rules and regulations for any user(s). AIRCALL INFOTELL PVT. LTD. also reserves the right to impose/change the access regulations of the site or Website, whether in terms of access fee, timings, equipment, access restrictions or otherwise, which shall be posted from time to time under these terms and conditions. It is the responsibility of users to refer to these terms and conditions each time they access the site or Website. While every attempt has been made to ascertain the authenticity of the site content, www.aircall.in is not liable for any kind of damages, losses or action arising directly or indirectly, due to access and/or use of the site content including but not limited to site content based decisions resulting in loss of data, revenue, profits, property, infection by viruses etc.
WARRANTY DISCLAIMER :
Please remember that any provider of goods or services is entitled to register with AIRCALL INFOTELL PVT. LTD. does not examine whether the advertisers are good, reputable or quality sellers of goods / service providers. You must satisfy yourself about all relevant aspects prior to availing of the terms of service. AIRCALL INFOTELL PVT. LTD. has also not negotiated or discussed any terms of engagement with any of the advertisers. The same should be done by you. Purchasing of goods or availing of services from advertisers shall be at your own risk. We do not investigate, represent or endorse the accuracy, legality, legitimacy, validity or reliability of any products, services, deals, coupons or other promotions or materials, including advice, ratings, and recommendations contained on, distributed through, or linked, downloaded or accessed from the www.aircall.in sites or websites. References that we make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply our endorsement, sponsorship or recommendation of the third party, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the www.aircall.in sites or web sites. Any use of the www.aircall.in site or Web site, Aircall upon any Materials, and any use of the Internet generally shall be at your sole risk. www.aircall.in disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or interoperability or availability of information or material displayed in the www.aircall.in results. The Site or web site (Including Materials and information therein) are provided “as is” and “as available” without warranty of any kind, either express or implied or statutory, including , but not limited to, the implied warranties of merchantablity, fitness for a particular purpose, or non-infringement. www.aircall.in disclaims, to the fullest extent permitted under law, any warranties regarding the security, reliability, timeliness, accuracy and performance of the site and materials. www.aircall.in does not warrant that any defects or errors will be corrected; Or that the content is free of viruses or other harmful component. AIRCALL INFOTELL PVT. LTD. disclaims any and all warranties to the fullest extent of the law, including any warranties for any information , goods, or services, obtained, advertised or received through any links provided by or through the site. Some countries or other jurisdictions do not allow the exclusion of implied warranties. So the above exclusions may not apply to you. You may also have other rights that vary from country to country and jurisdiction to jurisdiction.
LIMITATION OF LIABILITY :
In No Event Shall AIRCALL INFOTELL PVT. LTD. Be Liable To Any User On Account Of Such User’S Use, Misuse Or Aircall On The Site or web site For Any Damages Whatsoever, Including Direct, Special, Punitive, Indirect, Consequential Or Incidental Damages Or Damages For Loss Of Profits, Revenue, Use, Or Data Whether Brought In Warranty, Contract, Intellectual Property Infringement, Tort (Including Negligence) Or Other Theory, Even If AIRCALL INFOTELL PVT. LTD. Are Aware Of Or Have Been Advised Of The Possibility Of Such Damage, Arising Out Of Or Connected With The Use (Or Inability To Use) Or Performance Of The Site or web site, The Materials Or The Internet Generally, Or The Use (Or Inability To Use), Reliance Upon Or Performance Of Any Material Contained In Or Accessed From Any Site. www.aircall.in Does Not Assume Any Legal Liability Or Responsibility For The Accuracy, Completeness, Or Usefulness Of Any Information, Apparatus, Product Or Process Disclosed On The Site or web site Or Other Material Accessible From The Site. The User Of This Site or website Assumes All Responsibility And Risk For The Use Of This Site or website And The Internet Generally. The Foregoing Limitations Shall Apply Notwithstanding Any Failure Of The Essential Purpose Of Any Limited Remedy And To The Fullest Extent Permitted Under Applicable Law. Some Countries Do Not Allow The Exclusion Or Limitation Of Liability Of Consequential Or Incidental Damages, So The Above Exclusions May Not Apply To All Users; In Such Countries Liability Is Limited To The Fullest Extent Permitted By Law.
THIRD PARTY SITES :
Your correspondence or business dealing with or participation in the sales promotions of advertisers or service providers found on or through the Site or web site, including payment and delivery of related goods or services, and any other terms, conditions, and warranties or representations associated with such dealings, are solely between you and such advertisers or service providers. You assume all risks arising out of or resulting from your transaction of business over the Internet, and you agree that we are not responsible or liable for any loss or result of the presence of information about or links to such advertisers or service providers on the Site. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, authenticity, copyright compliance, legality, decency or any other aspect of the content, advertising, products, services, or other materials on or available from such sites or resources. You acknowledge and agree that your use of these linked sites is subject to different terms of use than these Terms, and may be subject to different privacy practices than those set forth in the Privacy Policy governing the Site or web site. We do not assume any responsibility for review or enforcement of any local licensing requirements that may be applicable to businesses listed on the Site or web site.
MONITORING OF MATERIALS TRANSMITTED BY YOU :
Changes may be periodically incorporated into this Site or web site.
www.aircall.in may make improvements and/or changes in the products, services and/or programs described in these Sites or web site and the Materials at any time without notice. We are under no obligation to monitor the material residing on or transmitted to this Site or web site. However, anyone using this Site agrees that www.aircall.in may monitor the Site contents periodically to (1) comply with any necessary laws, regulations or other governmental requests; (2) to operate the Site or web site properly or to protect itself and its users. www.aircall.in reserves the right to modify, reject or eliminate any material residing on or transmitted to its Site that it, in its sole discretion, believes is unacceptable or in violation of the law or these Terms and Conditions. DELETIONS FROM SERVICE: www.aircall.in will delete any materials at the request of the user who submitted the materials or at the request of an advertiser who has decided to “opt-out” of the addition of materials to its advertising, including, but not limited to ratings and reviews provided by third parties. www.aircall.in reserves the right to delete (or to refuse to post to public forums) any materials it deems detrimental to the system or is, or in the opinion of www.aircall.in, may be, defamatory, infringing or violate of applicable law. www.aircall.in reserves the right to exclude Material from the Site or web site. Materials submitted to www.aircall.in for publication on the Site or web site may be edited for length, clarity and/or consistency with www.aircall.in Editorial Standards.
INDEMNIFICATION :
You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party, including the infringement by you of any intellectual property or other right of any person or entity. These obligations will survive any termination of the Terms.
MISCELLANEOUS :
These Terms will be governed by and construed in accordance with the Indian laws, without giving effect to its conflict of laws provisions or your actual state or country of residence, and you agree to submit to personal jurisdiction in India. You agree to exclude, in its entirety, the application to these Terms of the United Nations Convention on Contracts for the International Sale of Goods. You are responsible for compliance with applicable laws. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms to be unenforceable, the remainder of the Terms will continue in full force and effect. These Terms constitute the entire agreement between us and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding the subject matter of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by you and AIRCALL INFOTELL PVT. LTD. www.aircall.in reserves the right to investigate complaints or reported violations of these Terms and to take any action we deem necessary and appropriate. Such action may include reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties. In addition, we may take action to disclose any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information. www.aircall.in reserves the right to seek all remedies available at law and in equity for violations of these Terms.
Notices :
All of our notices, demands and other communications must be in writing and will be deemed to have been given (a) if mailed by certified mail, postage prepaid, (b) if delivered by overnight courier, (c) if sent by facsimile transmission and such transmission is confirmed as received, or (d) if sent by electronic mail, and such message is confirmed as received, in each case to the address, fax number or e-mail address specified on the Order for the recipient of such notice. All of your notices, demands and other communications must be in writing and will be deemed to have been given (a) if mailed by certified mail, postage prepaid or if delivered by overnight courier, to our address: AIRCALL INFOTELL PVT. LTD. Office No.257 Upper Level, V MALL, Thakur Complex, Kandivali East, Mumbai – 400101, Maharashtra, India
Force Majeure :
In no event shall we or any Distribution Site have liability or be deemed to be in breach hereof for any failure or delay of performance resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, network failure, riot, explosion, embargo, strikes (whether legal or illegal), terrorist act, labour or material shortage, transportation interruption of any kind or work slowdown or any other condition not reasonably within our control. Your payment obligations shall continue during any event of force majeure. Indemnification. You agree to indemnify us and the Distribution Sites and hold us and the Distribution Site harmless from and with respect to any claims, actions, liabilities, losses, expenses, damages and costs (including, without limitation, actual attorneys’ fees) that may at any time be incurred by us or them arising out of or in connection with this Agreement or any Advertising Products or services you request, including, without limitation, any claims, suits or proceedings for defamation or libel, violation of right of privacy or publicity, criminal investigations, infringement of intellectual property, false or deceptive advertising or sales practices and any virus, contaminating or destructive features. Telephone Conversations. All telephone conversations between you and us about your advertising may be recorded and you hereby consent to such monitoring and recordation. Arbitration: Any disputes and differences whatsoever arising in connection with this agreement shall be settled by Arbitration in accordance with the Arbitration and Conciliation Act, 1996.
a) All proceedings shall be conducted in English language.
b) Unless the Parties agree on a sole arbitrator there shall be three Arbitrators, one to be selected by each of the parties, and the third to be selected by the two Arbitrators appointed by the parties.
c) The venue of Arbitration shall be in Mumbai, India.
Entire Agreement :
These Terms constitutes the entire agreement between you and us with respect to the subject matter of these Terms and supersedes all prior written and all prior or contemporaneous oral communications regarding such subject matter. Accordingly, you should not rely on any representations or warranties that are not expressly set forth in these Terms. If any provision or provisions of these Terms shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. Except as provided in Section 1, these Terms may not be modified except by writing signed by you and us; provided, however, we may change these Terms from time to time, and such revised terms and conditions shall be effective with respect to any Advertising Products ordered after written notice of such revised terms to you or, if earlier, posting of such revised terms and conditions on our Website.
Infringement Policy
AIRCALL portal contains the trademark, logos, trade name, service marks and other marks (collectively “Marks”) which are the intellectual property of AIRCALL or their vendors or respective third parties. You understand that AIRCALL uses the Marks of vendors and respective third parties procured from the owner and/or distribution channel. In doing so, AIRCALL has no intention, whatsoever, to acquire rights of use or license to these Marks.
This Infringement policy helps in creating a safer marketplace by prohibiting the use of AIRCALL portal for infringing the intellectual property rights of third parties or of the rightful owner. AIRCALL policy requires sellers and buyers or users to comply with all governmental laws and regulations including but not limited to the Infringement policy as amended from time to time.
If you see something on the AIRCALL portal, which you believe is violating the intellectual property rights, please send an infringement initimation to AIRCALL at infringement@aircall.in
AIRCALL will be unable to process requests which do not specify exact product IDs or URLs and the details which are specified below. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
How to report a listing
If you have a good faith belief that your IP right has been infringed by any of our sellers or anyone else on AIRCALL’s portal , you may follow the below process and /or seek Legal advice.
We require that the Intellectual Property right owner or authorised representative provide the following details and email to the aforementioned email id.
The email should contain the below information.
1. Identification or description of the Intellectual Property Rights that has been infringed.
2. Unambiguous identification or description of where the material that you claim is infringing is located on AIRCALL portal with adequate particulars. Product ID / website links of infringing products.
3. Your address, telephone number, and email address.
4. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
5. Brand/Trade Name (in case of Trademark infringement)
6. Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
7. Details/documents of legal proceedings initiated against the entities (infringing the Intellectual Property rights of the owner)
Grievance Redressal policy.:
AIRCALL shall take all necessary steps and/or remove the infringed product/details from its portal within 15 (Fifteen) working days subject to verification of the details as given above and the nature of complaint.
COUNTERFEIT & PRIVACY PREVENTION POLICY
A. Introduction:
1. We have adopted an Anti-Counterfeit & Piracy Policy to eliminate the impact of counterfeit and pirated products on our platform and our customers. We prohibit the sale or promotion for sale of counterfeit and pirated goods/service on our platform and have strengthened our framework to effectively combat the proliferation and sale of counterfeit and pirated products on our digital platform. This policy describes the ways AIRCALL Private Limited and its affiliates (collectively “AIRCALL, we, our, us”) protect the rights of the owner, manufacturer, inventor, musician, author from the sale of counterfeit and pirated products on its website www.aircall.in mobile application, and m-site (hereinafter referred to as the “Platform”). This is a zero tolerance Policy against knowingly and intentionally trafficking, listings, displaying, uploading and selling counterfeit and pirated products on our platform.
2. This Policy is an electronic agreement formed under the Information Technology Act, 2000 and the rules and regulations made there under (as amended till date) including Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require any physical or digital signatures to make the terms of this policy binding. This policy is a legally binding document. By visiting our Platform or registered with us, you expressly agree to be bound by the terms of this Policy and the other applicable Terms and/or policy. If you do not agree, please do not access or use our Platform/ Service.
B. Purpose:
1. To help mitigate the risk of counterfeit & pirated products;
2. To protect the legitimate interest of owners/right holders;
3. To assign responsibilities necessary to prevent the introduction of counterfeit & pirated products, at AIRCALL’s platform by sellers/vendors and also its supply chain;
4. To encourage and create awareness of customers to purchase genuine products through authorized sources/ authorized distributor through AIRCALL’s platform;
5. To facilitate the mechanism to report us about the counterfeit & pirated products on AIRCALL’s platform;
6. To prevent the sale of counterfeit & pirated products at AIRCALL’s platform which are illegal.
C. Applicability:
1. This policy governs each website, mobile site, application, and/or other service, regardless of how distributed, transmitted, published, or broadcast (“Service”) provided by AIRCALL Private Limited and/or its affiliates (“we,” “us,” or “our” or “AIRCALL”) that links to this policy, which is binding on all those who access, visit and/or use AIRCALL’s Service, whether acting as an individual or on behalf of an entity, including without limitation advertisers, creative & media agencies, analytics companies, survey/research vendors/sellers, employees, users, customers, partners, and other service providers (collectively, “you” or “your”). This policy shall apply equally to all vendors, service providers, contractors, subcontractors, partners, agents, representatives, suppliers, sellers, partners, customers, users, and any other third parties working on behalf of AIRCALL or accessing or using our platforms/service. It also applies to the head office, branches office and other offices of AIRCALL and all employees/officials of AIRCALL Private Limited. This Policy is part of AIRCALL’s Terms of Service.
D. Counterfeit & Pirated Goods/Products:
1. “Counterfeit Goods” means any goods, including packaging, bearing without authorisation a trademark which is identical to the trademark validly registered in respect of such goods, or which cannot be distinguished in its essential aspects from such a trademark, and which thereby infringes the rights of the owner of the trademark in question under the law of the country. Counterfeit goods contain a trademark or logo that is identical to or substantially indistinguishable from the trademark of another. They mimic the brand features of the product in an attempt to pass themselves off as a genuine product of the brand owner.
2. “Pirated Goods” means any goods which are copies made without the consent of the right holder or person duly authorised by the right holder in the country of production and which are made directly or indirectly from an article where the making of that copy would have constituted an infringement of a copyright or a related right under the law of the country.
3. Nature of Counterfeit & Pirated Goods/Products:
a) Fakes, copies, or replicas of brand name Goods/Products;
b) Electronics goods or accessories that use or bear the brand name, logo or trademark of a company that does not manufacture the goods/products;
c) Bootleg recordings from concerts or other live shows;
d) Unauthorised copies of movies, videos, software etc.,;
e) Products described as replica, imitation, clone, fake, mirror image, or similar terms when referring to a brand name in an attempt to pass off as genuine products of the brand owner;
f) Non-genuine products that imitate the characteristics of the brand in an effort to be promoted as the genuine product;
g) Non-genuine products bearing a brand name, label or logo;
E. Responsibility of Sellers:
1. Products offered for sale on AIRCALL’s platform must be authentic & genuine products. The sale of counterfeit & pirated products is strictly prohibited. The sellers/vendors or any person on their behalf shall not host, display, upload, modify, publish, transmit, update or sell Counterfeit & Pirated Goods/Products while using our services and also inter-alia do the following:
a) Do not knowingly procure, list or sale the Counterfeit & Pirated Goods/Products;
b) Promote the actual, genuine and authentic products on our platform in the ads/promotion/listing service;
c) To source & sell only genuine and authentic products;
d) Do not bootleg, fake or pirated copy of products or content;
e) Do not sell the products that have been illegally replicated, reproduced or manufactured; and
f) Do not sell the products that infringe another party’s intellectual property rights;
g) Do not sell or publish the Bootleg recordings from concerts or other live shows on our platform;
h) Do not sell or publish the unauthorised copies of movies, videos, software etc., on our platform;
i) Do not sell or publish the Fakes, copies, or replicas of brand name Goods/Products on our platform;
j) Do not sell or publish the Electronics goods or accessories that use or bear the brand name, logo or trademark of a company that does not manufacture the goods/products;
k) Do not sell or publish the Non-genuine products that imitate the characteristics of the brand in an effort to be promoted as the genuine product, on our platform.
F. Failure to Comply with this Policy:
1. We are permanently enforcing our strategy to seek customer and supplier co-operations for our anti-counterfeiting and piracy policy. AIRCALL is not knowingly doing business with manufacturers/sellers who involve in manufacturing/selling of counterfeit & pirated products.
2. If the sellers sell or supply inauthentic or fake products and the same are brought to the knowledge of AIRCALL, AIRCALL may, at its sole discretion, initiate, inter-alia, the following actions against the vendors/sellers:
a) Immediately suspend or terminate the service and de-list/remove the Counterfeit & Pirated Goods/Products from our platform;
b) Destroy any inauthentic or counterfeit & Pirated Goods/Products in our possession at your expense;
c) Withhold your Security Deposit, Service Fee, Sale Proceeds etc., if we determine that our service has been used to sell Counterfeit & Pirated Goods/Products;
d) We will also initiate the legal action against the Sellers, if required;
G. AIRCALL’s Right:
1. We work with manufacturers, rights holders, content owners, vendors and sellers to improve the ways we detect and prevent inauthentic, Counterfeit & Pirated Goods/Products from reaching to the AIRCALL’s users.
2. We also work with rights holders and law enforcement agency to take and support legal action against sellers who knowingly violate this policy and selling the Counterfeit & Pirated Goods/Products to the users/customers through our platform.
3. We review, audit and validate the products listings periodically and if we find any Counterfeit & Pirated Goods/Products listings, we remove the said suspect listings based on our review and audit of products.
4. If we receive the complaint from users or rights owners regarding the Counterfeit & Pirated Goods/Products, we will promptly investigate and take all appropriate actions to protect customers, sellers and rights holders.
H. Report Us:
1. AIRCALL does not use, nor condone the use of counterfeit products. We also expect our sellers to adhere to our ethical business standards and our practices and procedures. We strictly prohibit selling of counterfeiting, pirated or illegal products by any person at our platform. If any person is selling of counterfeiting, pirated or illegal products, then, as and when the same is bought to our notice, we leave no stone upturned to initiate a necessary action in that context.
2. If you find anything on our platform, or if you believe that any particular products of seller or any particular seller are selling the Counterfeiting, Pirated or illegal Products, you can report to us, in accordance with our Infringement Policy, along with supporting documents/evidence to support your claim enabling us to validate your allegations.
Privacy Policy
This website is owned and run by AIRCALL INFOTELL PVT. LTD. In this privacy policy, we will refer to AIRCALL using the terms ‘AIRCALL’,’us’, ‘we’ and ‘our’. If you use our online services, or any of our other services to find businesses or any other information, we will call you a ‘user’ in this policy. This Policy sets out policies and practices adopted by AIRCALL INFOTELL PVT. LTD. about how we collect, use and secure the information/listing of Businesses or individuals using this website. We may from time-to-time revise this privacy policy, and the date of last revision will be at the bottom of this page, so please be sure to check back periodically. By visiting the Website, you are acknowledging and accepting this Privacy Policy. Your continued use of the Website after changes have been posted to this Privacy Policy will constitute your acceptance of such changes. With a view to meet the information needs of the users at large AIRCALL INFOTELL PVT. LTD. offers the online website www.aircall.in. AIRCALL respects the privacy of its users and strives to protect it to the maximum extent possible.
The policy explains
A. The information we collect and how we do it
1. What information we collect?
We collect, interlinear, the following information about Business
Organisations, and Professionals –both in the public and private domain:
(a) Name of individual/organization
(b) Name of the Decision Maker/Contact person (in case of Organisation/Business)
(c) Category of Business of the organisation/Profession of the Individual
(d) Mailing Address(s)
(e) Landline Telephone Number(s) and/or mobile phone number(s)
(f) Email Id(s)
(g) Latitude and Longitude indicating the physical location of the entity
(h) Any other Information as may be required from time to time.
AIRCALL INFOTELL PVT. LTD., in no way, collects Sensitive personal data or information of a person as illustrated under rule (3) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. We advise you not to provide such type of information to us or any person associated with us, under any circumstances. You hereby acknowledge that AIRCALL INFOTELL PVT. LTD. shall not be held responsible for any damages or losses or claims occurred to you, arising out of providing us with such information.
2. How we collect Information?
We have employed human resources to collect information (Contents) published in the Website. We also collate information from authentic published sources and validate it independently. The information collected by AIRCALL INFOTELL PVT. LTD. are either freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force or provided by the business entity or professional or organisation on its own accord for publication. The users of this site also provide a vital portion of the Contents of the Site
3. When and why we will contact you?
A. On receipt of the information provided by you, we may contact you, periodically, for confirming the validity of the information provided by and with your permission we may also provide or offer you the information about products and services of AIRCALL INFOTELL PVT. LTD., for enhancing your business prospect and thus build record or monitor the calls we make to you, or you make to us. We do business relation with you. We may this for security and training purposes and to improve the services we provide. We may also ask you to send us your consent letter, duly signed by you through post or fax or email. In case you opt to send your consent letter through email, you shall affix your electronic signature to that email otherwise the said email will be considered solely at the discretion of AIRCALL INFOTELL PVT. LTD. and treated as valid or invalid based upon enquiry/verification, and your request may or may not be considered.. We require your said consent for the purpose of publishing/using of such information as provided in this Privacy Policy. You have the right to withdraw such consent at any time by writing a letter, properly signed, addressing to the Grievance Officer of AIRCALL INFOTELL PVT. LTD. (details mentioned at the end of this policy).
(1) Brand may reach out to you over WhatsApp, SMS, RCS, Other Communications Channels to inform you about latest updates.
B. Publication of Information
The information provided by the Users will be published on www.aircall.in website after due verification and permission of the user as stated above, wherever considered necessary. You acknowledge that AIRCALL INFOTELL PVT. LTD. may publish the information provided by you online i.e. its website and also on the print media like Yellow pages, directories etc.
C. Purpose and Use of Information
Information provided/collected, including Personal information may be shared with other organisations or individuals – both private and public to whom AIRCALL INFOTELL PVT. LTD. licenses its Contents, in connection with services that they perform under a lawful contract. Our agreements with organisations ensure that personal information can only be used for the purposes for which it was shared with them, and that they handle the personal information in accordance with this Statement. Some of our licensed organisations/companies are located/Head quartered abroad and as such, are subject to foreign laws, including laws that may require disclosure of personal information to government agencies in those countries. We may share your personally identifiable information with other companies including associate Companies of AIRCALL INFOTELL PVT. LTD., and will require the recipient to comply with the provisions of this privacy policy. As with any other business, we could merge with, or be acquired by another company, if this occurs, the successor company would acquire the information we maintain, including personally identifiable information. However, personally identifiable information would remain subject to this Privacy Policy. AIRCALL INFOTELL PVT. LTD. may also share personal information with other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users etc. We also use third party service providers to track and analyse non-personally identifiable usage and volume, statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for advertisers. Please note that this is not personally identifiable information, only general summaries of the activities of our users. Such data is collected on our behalf, and is owned and used by us. The said information may also be provided to authorised Government agencies for investigative, protective, cyber security activity, on receipt of a lawful order. Use of Links: The Website may contain links to third-party websites. This is done for the convenience of the user. AIRCALL INFOTELL PVT. LTD. is not responsible for the privacy practices or the content of such websites.
D. Security – Data Protection
The information/content (database) published on the www.aircall.in online site, are securely stored on servers secured behind a firewall; access to the said servers is password protected and is strictly permitted to only a few authorised staff of AIRCALL INFOTELL PVT. LTD. or any other authorised professional for the purpose to comply with their job functions. However, we cannot guarantee you the security of our database, nor we can guarantee that the information you supply will not be intercepted while being transmitted to us over the internet. You hereby acknowledge that not to hold AIRCALL INFOTELL PVT. LTD. responsible from any failure in breach of such security and you release us from any and all claims arising out of use of intercepted information in any unauthorised manner.
E. Information of Professionals
The Information/Listing details regarding advocates / attorneys / lawyers or any other professional bodies established/authorised under any regulatory body for such profession, are meant solely for the purpose of providing information and not for the purpose of advertising. The information regarding these professionals shall be used by you only for your personal purposes and not for any other uses. This listing details does not amount to any form of advertising or soliciting by those professionals listed and are in no way of violation of professional ethics framed for lawyers by the Indian Bar Council and or any other regulatory body of professional.“
F. Do-not-call (DND Condition)
The listings published or hosted in this website may contain the telephone or mobile contact details of the concerned Business organisation(s) or individual(s). If you desire to contact those Business organisation(s) or individual(s) using that telephone or mobile number, then in that case you are required to check the DND (do-not-call registry) status using the following link http://www.nccptrai.gov.in/nccpregistry/search.misc, and follow the relevant TRAI regulations and any other applicable regulations as may be applicable.
G. Google Analytics
We use Google Analytics to collect information about visitors’ behaviour on our website in order to learn about the kind of users that visit our site, and possibly target future advertising or tune our content based on that. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also use other Google Analytics features based on Display Advertising (e.g. Re marketing, Google Display Network Impression Reporting, the Double Click campaign Manager integration or Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings AIRCALL INFOTELL PVT. LTD. will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the Double Click cookie unless you have robust notice of, and the user’s prior affirmative (i.e. opt-in) consent to, that merger. Visitors to our website may also use the following Google tool to opt-out: Google Analytics opt-out browser add-on
H. Grievance Officer
If you have any queries relating to the above mentioned privacy policies; please send us an email at info@aircall.in. You can also reach us by mail or by telephone: AIRCALL INFOTELL PVT. LTD., Office No.257 Upper Level, V MALL, Thakur Complex, Kandivali East, Mumbai – 400101, Maharashtra, India Tel. 9930609694
In case, you want to update/remove the information provided by you or published in the website or you have any complaint regarding this website or any contents thereof, you may please contact our grievance officer in writing using the address or by email(with electronic signature) given below:
The Grievance Officer,
AIRCALL INFOTELL PVT. LTD. Office No.257 Upper Level, V MALL, Thakur Complex, Kandivali East, Mumbai – 400101, Maharashtra, India Email – info@aircall.in , Tel. 9930609694
On receipt of the request, the Grievance Officer will take necessary steps, within a reasonable time, to ensure that the data shown on the website is updated/removed as requested or proper action is taken to redress your complaints.
Note: This privacy policy is framed in compliance with the cyber laws rules notified time to time by "Department of Information Technology, Ministry of Communications and Information Technology, Govt. of India & quot;.